Miles & More
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| Launch date | 1993 |
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| Full members | 13 |
| Destination countries | Germany, Austria, Belgium, Poland, Croatia, Luxembourg, Slovenia, Switzerland, Kazakhstan, India, Malta, Serbia, Egypt, Estonia |
| Headquarters | Neu-Isenburg, Germany |
| Website | Miles & More official site |
Miles & More is the largest traveler loyalty program in Europe with 25 million members as of March 2014. It offers rewards to passengers of the Star Alliance travelling on certain types of tickets. The program was launched by Lufthansa (LH) in 1993 and is used by 13 European airlines. The programme enables its members to earn and redeem frequent flyer miles on all of the fully integrated airlines, all Star Alliance members as well as several other partner airlines. Customers are able to build status, which gives them access to certain privileges. Miles & More is free of charge.
The following airlines are partners of the Miles & More program:
There are three types of miles within the program.
These are miles that can be collected in the account of a member and be used to buy flights, upgrades, merchandise from the Lufthansa WorldShop and other Miles & More partners. For standard Miles & More members they retain validity for 36 months, after which they expire. (Miles are not extended by having any activity on the account as with most other airlines). For Frequent Travellers, Senators and HON Circle Card holders, the miles have no expiration date. However, as soon as a customer does not hold any of these cards anymore, the expiration date of all miles is set to 36 months counting from loss of frequent flyer status. For Miles & More Credit Card (Visa or MasterCard) holders issued in several countries, miles have no expiration date as long as the card is held and/or used. After the credit card expires, the original expiry date of the miles is reinstated; although the earliest miles can expire is at the end of the quarter after the credit card contract is ended.
Status miles can only be earned when flying on the fully integrated partner airlines or on Star Alliance members. There is no other way to earn these miles. In addition, status miles expire at the end of each calendar year. They are used to identify the frequent flyers and members that are able to qualify for a higher status on the basis of the status miles that they have collected in one year.
HON Circle miles can only be earned when flying in business or first class on the fully integrated partner airlines and Air-Rail trains in Germany (up to a total of 600,000 miles within two consecutive calendar years). They are necessary to attain the top-tier status on Miles & More – HON Circle. Until April 1, 2006 it was possible to also collect this type of mile on United Airlines. This option no longer exists. HON-miles have to be accumulated within two calendar years. Only Senators with an account balance of more than 300,000 status miles over two years, and existing HON Circle members, can see these miles on their account statement. HON Circle qualifying miles balance is also visible to Frequent Traveller and Senator members when logged in their Lufthansa iPad or Android app.
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