WebHelp

Webhelp

Industry	CRM, Call Center and BPO
Founded	France
Founder	Frédéric Jousset, Olivier Duha
Headquarters	161, rue de Courcelles, 75017 Paris
Revenue	725 M € (November 2016)
Number of employees	35,000+ (2016)
Website	www.webhelp.com

Webhelp is a customer experience and business process outsourcer headquartered in Paris.

Webhelp is a global BPO provider, specialising in business process management and customer experience across a range of digital, social and traditional voice channels.

Webhelp, which has its global headquarters in Paris, France, grew its revenues by 265% between 2011 and 2015 by focusing on transformational outsourcing, omnichannel engagement and analytics.

Frédéric Jousset and Olivier Duha founded Webhelp in June 2000, offering real-time online assistance for Internet neophytes. They then launched contact centre operations, providing hotline, telemarketing, letter processing and email solutions.

Since then, Webhelp has grown through acquisitions and business growth and is now present in 29 countries, with more than 90 customer experience and payment service centres and over 35,000 people serving over 500 clients.

In 2011, London-based private equity firm Charterhouse Capital Partners acquired a major stake in the company. In February 2013, the Group announced the agreed purchase of HEROtsc, the Falkirk, Scotland-based contact centre operations of Indian based Hero Group. The company employs over 2,000 people at six Scottish sites, over 900 at its site in Cardiff, and over 3,800 at four sites in England. In February 2014, Webhelp announced its acquisition of SNT Nederland B.V., Amersfoort: the Netherlands-based contact centre operations of Amsterdam-based private equity firm NEON. The company employs 3,500 staff at seven Dutch sites and one site in Paramaribo in Suriname.