Frédéric Jousset
| Frederic Jousset | |
|---|---|
 |
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| Born | 3 May 1970 |
| Residence | France |
| Nationality |
 France
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| Occupation | Co-President, Webhelp |
Frédéric Jousset (born 3 May 1970) is a French entrepreneur. He is the founder and co-chairman of Webhelp, a business process outsourcing company that is the European number three in the field of outsourced customer experience.
After graduating from HEC Paris in 1992, Frédéric Jousset started his career at L’Oréal in 1994 and held several marketing and commercial responsibilities in the Professionnel department. Four years later he founded his first enterprise, Clientis SA, which provided a management software package to hair and beauty salons.
In 1999 he sold Clientis SA in order to join the American engagement strategy advisory bureau for Bain & Company, where he specialized in private equity. There he met Olivier Duha, with whom he would go on to found Webhelp.
Frédéric did military service, as sub-lieutenant of the 6th parachute regiment of the marine infantry at Mont-de-Marsan. Afterwards, in 2007-2008, he sat in on the 60th national session of the Institut des hautes études de défense nationale (IHEDN). Today he is colonel of the "réserve citoyenne" (citizenship reserve) in the air force.
From 2007 until 2009 he was a teacher at Sciences Po. Today he is visiting professor at the HEC group, where he teaches topics related to customer experience.
In June 2000, together with Olivier Duha, he founded Webhelp. Their initial goal was to offer online solutions to businesses and the general public. The company quickly became a leader in business process outsourcing, running a number of contact centres in France and beyond and offering a range of customer relations solutions. Their ambition was to become the European leader in the customer experience field. In 2016 Webhelp celebrated its 16th anniversary and has become a major customer experience and business process outsourcing provider (ranked 2nd place in France and 7th in Europe). Webhelp employs more than 35,000 people and is set to have a 2016 turnover of €575 million. Webhelp is present in over 25 countries including France, Morocco, Algeria, Romania, Belgium, Madagascar, United Kingdom, South Africa, the Netherlands, India, Portugal, Italy, and Germany. Since its creation the enterprise has grown exceptionally, increasing its turnover by a factor of twenty over ten years.
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