Zendesk
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| Type of business | Public |
|---|---|
| Traded as | : ZEN |
| Headquarters | San Francisco, California |
| Key people |
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| Revenue |
 US$208.77 million (2015) |
| Employees | 1,600 |
| Website | www |
| Launched | 2007 |
Zendesk Inc. is an American customer service software company based in San Francisco, California. Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk has offices worldwide in London, Madison, Taguig (Manila), Copenhagen, Dublin, Tokyo, Montpellier, Berlin, Melbourne, Singapore, and Sao Paulo. It is listed on the with the symbol ZEN and is a constituent of the Russell 2000 Index. Founded in 2007, the company now has over 1,600 employees and serves 87,000 paid customers in over 150 countries and territories.
Zendesk was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour. The company was started in a loft located in Copenhagen, Denmark. The three men were working in customer service solutions and found several problems with customer tracking and incident reporting software. This prompted them to create an alternative that would be simple and intuitive to use. In June 2008, Zendesk received $500,000 in seed funding from angel investor Christoph Janz. In 2009, following a $6 million series B funding from Charles River Ventures and Benchmark Capital, the company moved to San Francisco to establish its headquarters. In April 2014, Zendesk acquired Zopim Technologies Pte Ltd, a Singapore-based provider of live chat software. Zendesk would eventually turn this software into Zopim Premium Live Chat. In May 2014, Zendesk became a publicly-traded company, debuting with an IPO price of $9 per share. On October 13, 2015, Zendesk acquired We Are Cloud SAS for $45.0 million. We Are Cloud is the maker of BIME Analytics software, the technology that Zendesk now uses to power its customer data platform.
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