Zopim
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| Type of business | Public |
|---|---|
| Traded as | : ZEN |
| Headquarters | San Francisco, California |
| Key people |
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| Revenue |
 US$311.999 million (2016) |
| Employees | 1,700 |
| Website | www |
| Launched | 2007 |
Zendesk Inc. is an Global customer service software company headquartered in San Francisco, California. Zendesk builds software to help companies improve customer relationships through higher customer engagement and better customer insights. It is listed on the with the symbol ZEN and is a constituent of the Russell 2000 Index. Founded in 2007, the company now has over 1,700 employees and serves 100,000 paid customers in 150 countries and territories.
Zendesk was founded in 2007 by Mikkel Svane, Morten Primdahl, and Alexander Aghassipour. The company was started in a loft located in Copenhagen, Denmark. The three men were working in customer service solutions and found several problems with customer tracking and incident reporting software. This prompted them to create an alternative that would be simple and intuitive to use. In June 2008, Zendesk received US$ 500,000 in seed funding from angel investor Christoph Janz. In 2009, following a $6 million series B funding from Charles River Ventures and Benchmark Capital, the company moved to San Francisco to establish its headquarters. In April 2014, Zendesk acquired Zopim Technologies Pte Ltd, a Singapore-based provider of live chat software. Zendesk would eventually turn this software into Zopim Premium Live Chat. In May 2014, Zendesk became a publicly-traded company, debuting with an IPO price of $9 per share. On October 13, 2015, Zendesk acquired We Are Cloud SAS for $45.0 million. We Are Cloud is the maker of BIME Analytics software, the technology that Zendesk now uses to power its customer data platform.
Zendesk's family of products represent the shift the company has made from a single customer service product to a unified consortium of products that are all focused on improving customer relationships. The products help organizations better understand their customers, improve communication, and offer support where and when it is most needed. All of the products in the Zendesk family work closely together through a common user interface and are being developed to provide a single login and a shared customer data platform. The family includes: Support, Guide, Connect, Explore, Help Center, Chat, Talk, and Message.
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