United Express Flight 3411
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N632RW, at Hartsfield-Jackson Atlanta International Airport in 2012.
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| Incident summary | |
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| Date | April 9, 2017 |
| Summary | Forcible passenger removal |
| Site | O'Hare International Airport, Chicago, Illinois |
| Passengers | 70 |
| Injuries (non-fatal) | 1 |
| Aircraft type | Embraer 170 |
| Operator | Republic Airline doing business as United Express |
| Registration | N632RW |
| Flight origin | O'Hare International Airport |
| Destination | Louisville International Airport |
 Tyler_Bridges (April 9, 2017). "@united @FoxNews @CNN not a good way to treat a Doctor trying to get to work because they overbooked" (Tweet) – via Twitter.
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JayseDavid (April 9, 2017). "@United overbook #flight3411 and decided to force random passengers off the plane. Here's how they did it" (Tweet) – via Twitter.
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Tyler_Bridges (April 9, 2017). "@united @CNN @FoxNews @WHAS11 Man forcibly removed from plane somehow gets back on still bloody from being removed" (Tweet) – via Twitter.
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kaylyn_davis (April 9, 2017). "#flythefriendlyskies my husband was on that flight. Screw you United!! @united" (Tweet) – via Twitter.
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kaylyn_davis (April 9, 2017). "#flythefriendlyskies @united no words. This poor man!!" (Tweet) – via Twitter.
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On April 9, 2017, O'Hare International Airport police forcibly removed passenger David Dao from United Express Flight 3411 after he refused to depart the airplane upon the demand of management. Dao screamed as officers pulled him out of his seat, and his face hit an armrest during the struggle. Officers then dragged him, apparently unconscious, by his arms on his back along the aircraft aisle past rows of onlooking passengers. He was later seen with blood around his mouth. Prior to the confrontation, managers offered compensation to passengers to vacate their seats to make room for four airline employees who needed to travel to the destination, Louisville International Airport, but none of the fliers accepted. Four passengers were then selected for involuntary removal from the flight. Three other passengers complied, and Dao was selected to be fourth. Republic Airline operated the scheduled passenger flight on behalf of United Express, a United Airlines regional branch.
Video of the incident recorded by passengers went viral on social media, resulting in outrage over the violent incident. Politicians expressed concern and called for official investigation. U.S. President Donald Trump criticized United Airlines, calling treatment of their customer "horrible."
The next morning United CEO Oscar Munoz issued a statement which appeared to justify the removal of the unwilling passenger, referring to it as "re-accommodating the customers." Munoz also sent an email to United staff commending the crew's actions for following established procedures, and referring to Dao as "disruptive" and "belligerent."
Munoz and United were sharply criticized for their initial statements. Two days after the incident Munoz issued an additional statement, apologizing and promising that this type of incident would never happen again on United aircraft. He said, "No one should ever be mistreated this way." Munoz was denied a previously planned promotion to chairman as a result of the incident. Dao reached an "amicable" settlement with United on April 27. The terms were not announced.
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Wikipedia