Oscar Munoz (executive)
| Oscar Munoz | |
|---|---|
| Born | January 1959 (age 58) California, United States |
| Nationality | American |
| Alma mater |
University of Southern California (BS 1982) Pepperdine University (MBA 1986) |
| Occupation | Chief Executive Officer of United Airlines |
| Term | September 2015- |
| Predecessor | Jeff Smisek |
| Spouse(s) | Cathy Munoz |
| Children | 4 |
Oscar Munoz (born January 1959) is an American businessman. He was named president and chief executive officer (CEO) of United Airlines on September 8, 2015. At the time of this appointment, Munoz had been serving as a member of the board of directors of parent company United Continental Holdings since its formation with the 2010 merger between United and Continental. Munoz had been a member of Continental's board of directors since 2004.
In March 2017, Munoz was named "Communicator of the Year for 2017" by PRWeek. Munoz received widespread criticism for his handling of the issues after a ticketed passenger was forcibly removed from United Airlines Flight 3411.
Munoz was born in January 1959, the oldest of nine children in a Mexican-American family living in California, and was the first in his family to graduate from college. Munoz earned a BS in business from the University of Southern California, and an MBA from Pepperdine University.
Munoz was president of CSX Corporation during 2015 and its chief operating officer from 2012 to 2015. From 2001 to 2003, Munoz served as the chief financial officer and vice president of consumer services at AT&T. Munoz had worked for Coca-Cola Co. and PepsiCo Inc..
Munoz has twice been named among the "100 Most Influential Hispanics" by Hispanic Business magazine. In March 2017, he was named “Communicator of the Year for 2017” by PRWeek.
On April 9, 2017, United personnel removed four passengers from United Express Flight 3411 to make space for four employees who were deadheading to another flight. Three of the passengers left the airplane without incident; a fourth, David Dao, refused to leave. Chicago Department of Aviation security officers were called to assist with Dao's removal, during which Dao was dragged from the aircraft and injured. The following day, an official response from United Airlines, attributed to Munoz, apologized "for having to re-accommodate these customers" without mentioning Dao's injuries. In an email to United employees, Munoz claimed that staff had "followed established procedures" and that Dao was "disruptive and belligerent". Subsequently, graphic videos from Flight 3411 were circulated, and United Airline's shares declined. In a second press release on April 11, which was more sensitive to public opinion, Munoz "deeply apologize[d] to the customer forcibly removed and to all the customers aboard."
...
Wikipedia