Geek Squad
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|
| Subsidiary | |
| Industry | Services |
| Founded | June 16, 1994 |
| Founder | Robert Stephens |
| Headquarters | Richfield, Minnesota, U.S. |
|
Area served
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United States, Puerto Rico, Canada, Netherlands, United Kingdom, Republic of Ireland, |
|
Number of employees
|
20,000+ |
| Parent | Best Buy |
| Website | geeksquad |
Geek Squad is a subsidiary of American multinational consumer electronics corporation Best Buy, headquartered in Richfield, Minnesota. The subsidiary was originally an independent company founded by "Chief Inspector" Robert Stephens on June 16, 1994, and offers various computer-related services and accessories for residential and commercial clients. It later merged with Best Buy, retaining Stephens as the primary corporate leadership for the subsidiary. The Geek Squad provides services in-store, on-site, and over the Internet via remote access, and also provides 24-hour telephone and emergency on-site support. Geek Squad no longer works solely on computer-related devices. It now diagnoses issues in and repairs all consumer electronics, as well as appliances, continually expanding its services to keep pace with ever-changing technology.
Geek Squad "precincts" exist in all Best Buy stores in the United States, Puerto Rico, Canada and the Netherlands. They offer in-home, online and remote/over the phone services.
Best Buy terminated its partnership with Office Depot in Orlando, Florida, where Geek Squad precincts were located in 10 Office Depot locations. The brand is also located in select FedEx Office locations. In October 2006, it was reported that Geek Squad would be launching in the United Kingdom in a joint 50-50 venture with Carphone Warehouse, where today it exists as both an onsite service and a remote repair service. It is now fully operational with onsite services in Greater London, the Home Counties, the South Coast and North West areas of England, with phone and remote support undertaken from Tulketh Mill in Preston (Lancashire) and repairs completed at a site in Wednesbury (West Midlands). From November 2015 repairs will be completed at a Dixons Carphone repair center based in Newark (East Midlands)
In 2008 Best Buy partnered up with online tech support provider SupportSpace to offer remote Virtual Agent services to its clients. SupportSpace was founded in 2006 and provided immediate online tech support services. On July 15, 2013, all Geek Squad business was transferred away from SupportSpace and moved in house to Geek Squad agents.
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Wikipedia