Iperú
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An office of Iperú located at the Crnl. FAP Francisco Secada Vignetta International Airport, in Iquitos, Peruvian Amazonia.
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| Formation | 24 June 1994 |
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| Headquarters | Lima, Perú |
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Region served
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Nationwide |
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Official language
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Spanish, English and sometimes others, with publications in several other languages. |
| Affiliations | Promperú and INDECOPI |
| Website | www |
Iperú Tourist Information and Assistance, or simply Iperú (with lower-case p)Spanish pronunciation: [ipeˈɾu]) is the Perú tourism office provided since 1994 by the Peruvian government through the Commission for the Promotion of Exports and Tourism of Perú (Spanish: Comisión de Promoción de las Exportaciones y el Turismo del Perú, Promperú) and the National Institute for Defense of Competition and Protection of Intellectual Property (Instituto Nacional de Defensa de la Competencia y de la Protección de la Propiedad Intellectual, INDECOPI), to provide domestic and foreign travelers with objective and impartial information as well as support services. The organization's logo is the international tourist information symbol, a lower-case white "i" inside a blue circle, followed by "perú".
The Iperú headquarters are in Lima, and there are multilingual offices throughout the country.
During 2007, Iperú handled 287,492 cases, including requests for information and for assistance or both, all over Peru.
Iperú has three core purposes:
Iperú provides free information and services for various sorts of travelers to and within Peru – including tourists, businesspeople and academics – before, during, and even after their trip. The organization has a comprehensive database of registered tourism services in the country, as well as information about places, attractions, routes, and travel times. Iperú also provides assistance in cases of problems arises during a trip or if tourist services are not provided as hired. Iperú is responsible for handling claims submitted by tourists against the suppliers of tourism services, with mediating and conciliatory (but not punitive) powers to resolve them.
A cooperation agreement on 24 June 1994 between Promperú and INDECOPI established the Tourist Protection Service (Servicio de Protección al Turista, SPT). Through this agreement, INDECOPI gave to the new bureau the functions of the earlier Consumer Protection Commission (Comisión de Protección al Consumidor, CPC) in cases against tourism companies.
In 2001, noting the need for objective tourist information to visitors in order to prevent adverse incidents and improve the services provided by SPT, it was decided to add the Tourist Information Service (Servicio de Información Turística, SIT).
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