Gary Loveman
| Gary Loveman | |
|---|---|
| Born |
Gary William Loveman April 12, 1960 Boston, Massachusetts, U.S. |
| Residence | Las Vegas, Nevada, U.S. |
| Nationality | American |
| Alma mater |
Massachusetts Institute of Technology (Ph.D.) Wesleyan University (B.A.) |
| Occupation | Chairman |
| Employer | Aetna and Caesars Entertainment Corporation |
| Political party | Republican (2014–present) |
| Website | caesars |
Gary William Loveman (born April 12, 1960) is an American businessman and former academic professor. He is president of Healthagen and executive vice president of Aetna and was the chief executive officer of Caesars Entertainment Corporation for 12 years. On June 30, 2015 he stepped down from his post as CEO and president of Caesars, remaining as chairman. Prior to joining Caesars Entertainment, in 1998, then known as Harrah's Entertainment, Loveman was a professor at Harvard Business School. He is a member of the Republican Party.
Loveman grew up in Indianapolis, Indiana as the youngest of three siblings. As a child, he was interested in math and active in sports. Loveman went on to attend Wesleyan University where he earned a bachelor's degree in economics in 1982. After graduating from Wesleyan, Loveman worked for the Federal Reserve Bank of Boston for two years as an economic researcher before pursuing a doctorate degree at Massachusetts Institute of Technology. In 1989, Loveman completed his Ph.D. in economics.
After graduating from MIT at the age of 29, Loveman began teaching at Harvard Business School, where he was a professor for nine years. While at Harvard, Loveman taught Service Management and developed an interest in the service industry and customer service. He also launched a side career as a speaker and consultant after a 1994 paper he co-authored, titled "Putting the Service-Profit Chain to Work", attracted the attention of companies including Disney, McDonald's and American Airlines. The paper focused on the relationship between company profits and customer loyalty, and the importance of rewarding employees who interact with customers.
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