One week is passed. Yet you didn’t receive your Nationally Coordinated Criminal History Check Certificate? Are you worried? Want to know why?
To retrieve your Police clearance records, the National Police Check Service Support System (NSS) search for the records in the National Database using a name-matching algorithm.
In some case, the system fails to decide because of a potential match (similar personal details with other individuals).
In such cases, the Police Check is referred for manual (human) review. In manual review, the accredited bodies have no role to play; the information directly goes to the relevant Police Agency/ Agencies for reviews.
So, stop worrying and wait for a minimum of 15 days. You can contact KONCHECK after that period.
