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Victorian Taxi Directorate

Taxi Services Commission
Government Agency
Predecessor Director of Public Transport (second phase only)
Victorian Taxi Directorate
Founded 19 July 2011
Founder Government of Victoria
Headquarters Melbourne, Victoria, Australia
Area served
Victoria
Services Conduct an inquiry into the taxi industry in Victoria (first phase) and regulate the taxi industry (second phase)

The Taxi Services Commission (the TSC or the Commission) is the Government agency responsible for the regulation of the taxi and hire car industries in the State of Victoria, Australia. Before becoming a regulator, the Commission was responsible for conducting a major independent inquiry, the Taxi Industry Inquiry, into taxi and other small commercial passenger vehicle services.

The TSC was created as a statutory corporation by the Transport Legislation Amendment (Taxi Services Reform and Other Matters) Act 2011, which amended the State's prime transport statute, the Transport Integration Act 2010, and the Transport (Compliance and Miscellaneous) Act 1983.

The Commission commenced operation in its initial inquiry phase on 19 July 2011. The agency became the State's ongoing taxi regulator in place of the Victorian Taxi Directorate on 1 July 2013, chaired by former ACCC Chairman and Australian businessman Graeme Samuel.

The TSC was established due to concerns about the ongoing poor performance of Victoria's taxi industry.

An Inquiry into the taxi industry was announced on 28 March 2011 by the then Premier of Victoria, Ted Baillieu. The Premier advised that it would be headed by Professor Allan Fels, the former head of the Australian Competition and Consumer Commission.

Mr Baillieu said the Fels Inquiry’s key tasks would include improving disastrously low levels of public confidence, providing better security and support services for drivers and safety for customers, and ensuring drivers were properly trained and knowledgeable. The media release issued by the Premier announcing the Inquiry reported him as saying that -


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