Utility Warehouse
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| Brand Name | |
| Industry | Public utility |
| Founded | 2002 |
| Headquarters | London, England, UK |
| Products | |
| Parent | Telecom Plus PLC |
| Website | Utility Warehouse |
Utility Warehouse is a multi-utility provider based in London, England. It is the brand name for its parent company, Telecom Plus, with Utility Warehouse operating as a separate brand. It currently handles over 500,000 customer accounts with the help of over 40,000 independent distributors. Utility Warehouse supplies customers with landline telephony, mobile telephony, broadband, gas, and electricity. The Utility Warehouse brand is the primary engine of revenue generation for Telecom Plus.
The Utility Warehouse brand has been linked to Telecom Plus since 2002 when Telecom Plus launched it as a single brand to encompass all of the company's residential services. Since then, Utility Warehouse has been the operating brand for all of Telecom Plus's residential energy, telephony and broadband offerings.
In 2006, Utility Warehouse and Telecom Plus entered into an agreement with npower that tasked npower with supplying energy (gas and electricity) to Utility Warehouse customers. Utility Warehouse essentially sold two subsidiaries (Electricity Plus and Gas Plus) to npower. In 2013, however, npower sold the two former Telecom Plus subsidiaries back to Utility Warehouse for £218 million. As a result, Utility Warehouse became one of the largest independent energy suppliers in the UK with over 500,000 customers and 770,000 gas and electricity supply points to their name. The deal also sparked commentary about the possibility of npower's parent company RWE leaving the UK, or the emergence of a "Big Seven" in place of the existing Big Six Energy Suppliers.
Utility Warehouse operates as part of the Telecom Plus holding company. It employs a multi-level marketing model that utilizes independent distributors to obtain new customers. Distributors introduce both residential and business customers. The Utility Warehouse headquarters is based in North London.
The Institute of Customer Service listed the Utility Warehouse listed as the companies with the 2nd best customer service in the UK in their 2016 survey.
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