Teleperformance
 |
|
| Public Euronext: RCF : RCF.PA | |
| Founded | 1978, as Teleperformance |
| Founder | Daniel Julien |
| Headquarters | Paris, France |
|
Key people
|
Daniel Julien (Chairman of the Board) and Paulo Cesar Salles Vasques(Chief Executive Officer and President of the Executive Committee) |
| Services | Technical support, customer care, sales, offshore, research, ARM. |
| Revenue |
 $4.050 billion (2016) |
|
Number of employees
|
217,000 |
| Website | www.teleperformance.com |
Teleperformance is a multinational company headquartered in France. The company specializes in outsourced omnichannel customer experience management, also known as Business Process Outsourcing (BPO). The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. Teleperformance has 217,000 employees across 340 contact centers in 74 countries and serves over 160 markets. Countries in which Teleperformance operates include France, the United Kingdom, Albania, Brazil, Chile, India, Philippines, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, the United States, Costa Rica, Dominican Republic, Australia, the Netherlands, Suriname, Egypt, Russia, Sweden, Germany and Poland.
Teleperformance is one of the world's largest BPO companies valued at $4.050 billion and headquartered in Paris, France.
Company revenue totaled €3,649 billion (4.050 billion USD) in 2016. Their services are operated in over 265 languages and dialects on behalf of companies in various industries. As of April 2016, the company’s market cap stood at 4.577 billion USD with an AGR rating of 94.
Daniel Julien is the Chairman of the Board of Directors and Paulo Cesar Salles Vasques was appointed Chief Executive Officer on May 30, 2013.
Daniel Julien created Teleperformance in Paris in 1978. In 1986, Teleperformance established its first international subsidiaries in Belgium and Italy. Two years later, Teleperformance launched subsidiaries in other European markets: Spain, Germany, Sweden and the United Kingdom. In 1989, Daniel Julien and Jacques Berrebi joined forces at the head of Rochefortaise Communication, the parent company of Teleperformance International listed on the Paris Stock Exchange. Ten years later, Rochefortaise Communication and Teleperformance International merged to form SR. Teleperformance. This company became Teleperformance in 2006.
In 1990, Teleperformance launched the first outsourced customer loyalty centers and carried out the first customer satisfaction surveys.
In 1993, Teleperformance USA was established, beginning its contact center operations in the United States. In 1996, Asia-Pacific contact centers were developed, with operations set up in the Philippines and Singapore. The Group was significantly expanded in Europe through numerous acquisitions and company start-ups in Switzerland, Norway, Denmark, Greece, Spain, the Netherlands and Finland.
From 1998 through 2002, the Teleperformance network expanded throughout the Americas, into Argentina, Brazil and Mexico.
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