T-Mobile Nederland
 |
|
| Industry | Wireless telecommunications |
|---|---|
| Founded | 2007 |
| Headquarters | Den Haag, Netherlands |
|
Area served
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Netherlands |
|
Key people
|
|
| Products |
Mobile telephony Wireless broadband |
| Revenue | €1.4 billion (2015) |
| €500 million (2015) | |
|
Number of employees
|
1500 FTE (2015) |
| Parent | Deutsche Telekom |
| Subsidiaries | Ben, Knippr |
| Website | www |
T-Mobile Nederland BV is the third largest mobile phone company in the Netherlands. It is wholly owned by Deutsche Telekom. As of 2015, it has 3.7 million customers.
Deutsche Telekom entered the Dutch market by the acquisition of Ben on 20 September 2002. In 2007, T-Mobile Netherlands, a wholly owned subsidiary of T-Mobile International, acquired Orange Netherlands from France Télécom for EUR 1.33 billion. This made it the third largest mobile telephone operator in the country behind KPN and Vodafone.
T-Mobile announced in May 2010 that it was dealing with major capacity problems on its 3G network. T-Mobile admitted the problems after much pressure from customers and the Dutch media. T-Mobile could not keep up with the growing data demand from smartphones, caused by the number of new customers who wanted an iPhone: T-Mobile in the Netherlands failed to keep up with the demand, and capacity problems on the network were the result. T-Mobile denied the problems at first by telling complaining customers that their mobile phone or SIM-card was causing the problem.
The capacity problems occurred mostly in cities and densely populated areas. When affected, people could experience problems with calling or receiving calls, text messaging (SMS), or data services. A substantial number of customers were not able to use any of these services in cities or urban areas when the network capacity was overloaded, for instance the cities of Amsterdam and Utrecht were heavily impacted.
After being put under pressure by several consumer interest groups and the Dutch media, T-Mobile started a cash-back settlement for all consumers who had complained about failing communication services.
T-Mobile invested tens of millions of euros to upgrade its network. The upgrade was to have been completed by the end of first quarter of 2011.
In August 2016, after Ziggo and Vodafone Netherlands announced their merger, the European Commission required Vodafone to split of their fixed-line Internet business, as a condition to approve the merger. T-Mobile Nederland reached an agreement to acquire Vodafone Thuis in November 2016, taking over their 150,000 customers. The deal was completed in December 2016. The service was rebranded T-Mobile Thuis on 15 February 2017.
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Wikipedia