SETCO
 |
|
| Consumer co-operative | |
| Industry | Telecommunications |
| Founded | 1998 |
| Headquarters | Chipping Norton and Manchester |
|
Area served
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United Kingdom |
|
Key people
|
Jane Watts, Chair; Nick Thompson, Chief Executive |
| Products | Fixed line telephony, broadband, fibre broadband, mobile telephony, telephone systems, Voice over IP (VoIP), leased line, domain names, web hosting, telephone conferencing |
| Revenue | £12.54 million (2016) 1 |
| £182,826 (2016) £164,614 (2015) |
|
| £326,546 (2016) 2 £280,334 (2015) |
|
| Members | 11,734 (2016) |
|
Number of employees
|
74 (2016 average) |
| Website | thephone.coop |
|
Footnotes / references |
|
Footnotes / references
1. Figures rounded from 2015-2016 Annual Report
The Phone Co-op is a consumer co-operative in the United Kingdom, which provides landline, mobile telephone and Internet services, including web hosting and broadband. It is entirely owned by its customer-members who democratically control the business and who share in its profits. This makes The Phone Co-op the only telephone co-operative in the UK. The co-op is a Social enterprise and was awarded the title of UK customer-facing social enterprise of the year 2015. The business is a living wage employer and is accredited to hold the Fair Tax Mark.
The business has over 30,000 customers, spanning individuals, businesses, charities, local authorities and other co-operatives including: Amnesty International, The Big Issue, Christian Aid, Central England Co-operative Society, the Centre for Alternative Technology, Chelmsford Star Co-operative Society, The Co-operative Group, The Council of the Isles of Scilly, Manchester City Council, The Midcounties Co-operative, Triodos Bank and UNISON. Alongside organic growth, The Phone Co-op has acquired other telecommunications businesses, most notably the telecoms business of Saga Group in 2010 and the broadband business of Namesco in 2014. The business provides its fixed line services through the network run by Openreach using Local Loop Unbundling and it provides mobile services as a virtual operator on the EE network.
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