NHS Direct

For the service in Wales, see NHS Direct Wales

NHS Direct was the health advice and information service provided by the National Health Service (NHS), established in March 1998. The nurse-led telephone information service provided residents and visitors in England with healthcare advice 24 hours a day, every day of the year through telephone contact on the national non-geographic 0845 46 47 number. The programme also provided a web based symptom checkers on the NHS Direct website and via mobile, both as apps for iPhone and Android smart phones and a mobile website.

It was discontinued on 31 March 2014. As a part of the National Health Service, NHS Direct services were free, although the 0845 number was usually chargeable as a non-geographic number. Some landline providers allowed 0845 calls within "inclusive" minutes.

Users of the service, through whichever channel, were asked questions about their symptoms or problem. Common problems were often given simple self care advice, which they could follow thereby avoiding an expensive visit to a health care professional. More complex problems were assessed by a nurse and could then be given treatment advice or referred on to another service within the NHS.

As well as these core services, NHS Direct provided a number of commissioned services throughout the NHS, such as specialised support for patients with long term conditions, access to GP and dental healthcare out of hours, and a professional response system for times of public health anxiety.

NHS Direct only provided its service for residents and visitors in England, and there are corresponding public services covering Scotland (NHS 24) and Wales (NHS Direct Wales). Northern Ireland does not have such a service.

NHS Direct's core service was the provision of health advice to the public through the national telephone service or through digital channels including the website.

In England and Wales, the NHS Direct telephone service was available on 0845 46 47 and was run by a specially trained team of information handlers and healthcare professionals, including nurses and dental nurses. The service was equipped to deal with a huge range of health enquiries, from symptomatic queries that require assessment and treatment, to requests for local healthcare services and healthy living advice.

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