Mayo Clinic Center for Innovation

The Mayo Clinic Center for Innovation (CFI), embedded within Mayo Clinic, is one of the United States’s first and largest health care delivery innovation group working within a major academic medical center.

The CFI uses design thinking, an innovation discipline used by many U.S. corporations, and human centered design to rapidly develop patient-focused health care delivery models that increase the quality and access to health care and decrease its cost.

Mayo Clinic Center for Innovation fuses design principles with the scientific method to uncover human needs in the health care environment, which include empathy, creativity, systems thinking and a human-centered focus. Design methods include ethnographic and observational techniques, visualization, prototyping, sketching, storytelling, brainstorming and more. The complement of design allows the center to think beyond what it normally does and serve as a translator for ideas and possibilities.

Based in the Mayo Clinic’s main facility in Rochester, MN, the CFI has more than 50 full-time staff including service designers, project managers, information technology specialists, and clinicians working together to develop health care delivery solutions for Mayo’s Clinic’s 64,000 employees and half a million patients annually in Rochester as well at Mayo Clinic’s branch facilities in Jacksonville, FL and Phoenix/Scottsdale, AZ.

Formally established as the Mayo Clinic Center for Innovation in 2008, the 50+ member multidisciplinary team has grown to be one of the largest among an increasing number of health care innovation centers at U.S. academic and non-profit medical centers.

A precursor to the Center for Innovation, the SPARC Lab, was created in the Department of Medicine with a staff of two. By 2008, the SPARC Lab had grown to 24 full-time staff and was rechristened as the Mayo Clinic Center for Innovation.

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