Transportation network company | |
Industry | Transportation networking |
Founded | June 2012 |
Founders |
Logan Green, CEO John Zimmer, President |
Headquarters | San Francisco, California, United States |
Services | Taxicab, Vehicle for hire |
Revenue | $700 million |
-$600 million | |
Website | www |
Lyft is a transportation network company based in San Francisco, California with operations in 300 cities in the United States. It develops, markets, and operates the Lyft software application, which allows consumers to request car transportation via the Lyft mobile app. It also allows drivers to earn income from delivering food or transporting passengers. Lyft drivers use their own personal cars, although drivers can rent a car to drive with Lyft.
Riders must download the Lyft mobile app to their iOS or Android-based phone, sign up, enter a valid phone number, and enter a valid form of payment (either a credit card, or link to a Google Wallet or PayPal account). Passengers can then request a ride from a nearby driver. Once confirmed, the app shows the driver's name, ratings by past passengers, and photos of the driver and car. Drivers and passengers can add personal information to their profiles about their hometown, music preferences, and other details to encourage drivers and passengers to converse during the ride. After the ride is over, the rider is given the opportunity to provide a gratuity to the driver, which is also billed to the rider's payment method.
Lyft offers three types of rides within the app:
One tenet of Lyft’s platform is establishing trust among its users. All drivers undergo the following screening processes:
After a ride is completed, drivers and passengers are given the opportunity to rate each other. Any driver averaging a low rating by users is dropped from the service.
Although Lyft drivers are classified as independent contractors, Lyft also insures each driver with a $1 million commercial liability policy that is primary to a driver’s personal policy. Additional coverage includes:
Lyft was launched in the summer of 2012 by Logan Green and John Zimmer as a service of Zimride, a ridesharing company the two founded in 2007. Zimride focused on carpools for longer trips, often between cities, and linked drivers and passengers through the Facebook Connect application. Zimride eventually became the largest rideshare program in the United States (U.S.).