Lithium Technologies
 |
|
| Private | |
| Industry |
Computer Software Social Software Social Media Online Community Digital Marketing |
| Founded | 2001 |
| Headquarters |
225 Bush Street San Francisco, California, United States |
|
Key people
|
Rob Tarkoff,President & CEO |
| Products | Lithium Community Lithium Reach Lithium Response |
|
Number of employees
|
400–500 |
| Website | lithium |
Rob Tarkoff,President & CEO
Jim Cox, Chief Financial Officer
Katy Keim, CMO
Mike McAdam, General Counsel
Sunil Rajasekar, CTO
Ravi Kumaraswami, Chief Revenue Officer
John Dawes, SVP, Product
J.C. Herrera, SVP, Human Resources
Michael Wu, Ph.D., Chief Scientist Dave Evans, VP, Social Strategy
Lithium Technologies provides software for businesses to connect with their customers on social media and digital channels. Headquartered in San Francisco, Lithium has additional offices in Austin, TX (US) New York, NY (US) London (UK) Paris (FR) Singapore (SG) Sydney (AU) Zurich (CH) Bangalore (IND). Lithium was founded in 2001 as a spin-out from GX Media, which created technologies for professional rankings and tournaments and now hosts a number of popular gaming sites. The company's founders include Lyle Fong, Michel Thouati, Kirk Yokomizo, John Joh, Nader Alizadeh, Michael Yang, and Matt Ayres. The company sells largely to enterprise customers, including HP, Best Buy, Sony, Comcast, Symantec, and AT&T, Sephora, Spotify, Google, Sky and Microsoft.
The Lithium platform comprises a set of products for digital marketing and social customer support, including Lithium Communities, which act as the hub for a brand's digital conversations; Lithium Response, a social customer care tool; and Lithium Reach a social media management tool. Klout data powers the Lithium platform with its proprietary algorithms and volume of data with over 750M scored profiles."
Lithium's SaaS platform combines online customer community applications such as forums, blogs, innovation management, product reviews, and tribal knowledge bases with the broader social Web and traditional CRM business processes, resulting in a wide range of online customer interaction methods. Stemming from its gaming roots, the platform incorporates elaborate rating systems for contributors, with ranks, badges, and "kudos counts".
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