Domestic staff

A domestic worker or domestic helper (also: factotum) is a person who works within the employer's household. Domestic helpers perform a variety of household services for an individual or a family, from providing care for children and elderly dependents to housekeeping, including cleaning and household maintenance. Other responsibilities may include cooking, laundry and ironing, shopping for food and other household errands. Such work has always needed to be done but before the Industrial Revolution and the advent of labour saving devices, it was physically much harder.

Some domestic helpers live within their employer's household. In some cases, the contribution and skill of servants whose work encompassed complex management tasks in large households have been highly valued. However, for the most part, domestic work, while necessary, is demanding and undervalued. Although legislation protecting domestic workers is in place in many countries, it is often not extensively enforced. In many jurisdictions, domestic work is poorly regulated and domestic workers are subject to serious abuses, including slavery.

Servant is an older English word for "domestic worker", though not all servants worked inside the home. Domestic service, or the employment of people for wages in their employer's residence, was sometimes simply called "service" and has often been part of a hierarchical system. In Britain a highly developed system of domestic service peaked towards the close of the Victorian era, perhaps reaching its most complicated and rigidly structured state during the Edwardian period (a period known in the US as the Gilded Age and in France as the Belle Époque), which reflected the limited social mobility before World War I.

The United Kingdom's Master and Servant Act 1823 was the first of its kind and influenced the creation of domestic service laws in other nations, although legislation tended to favour employers. However, before the passing of such Acts servants, and workers in general, had no protection in law. The only real advantage that domestic service provided was the provision of meals, accommodation, and sometimes clothes, in addition to a modest wage. Service was normally an apprentice system with room for advancement through the ranks.

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