Delivery Hero
 |
|
| Public | |
| Traded as | : DHER |
| Industry | Online food ordering |
| Founded | 2011 |
| Founder | Niklas Östberg, Kolja Hebenstreit, Lukasz Gadowski, Markus Fuhrmann |
| Headquarters | Berlin, Germany |
|
Area served
|
Worldwide |
| Products | food and beverages for delivery or pick up |
|
Number of employees
|
over 6,000 |
| Website | deliveryhero |
Delivery Hero is a publicly listed online food-delivery service based in Berlin, Germany. The company operates in 40+ countries internationally in Europe, Asia, Latin America and the Middle East and partners with 150,000+ restaurants.
According to its financial report of the first half year 2017, the company is the global leader in categories such as orders, restaurants and active customers. For instance, Delivery Hero processed more than 130 million orders in the first six months of 2017. Different from its peers, Delivery Hero doesn’t solely focus on its marketplace business, but also operates own delivery logistics. This segment is said to have a clear disadvantage compared to the pure marketplace model when it comes to margins, at the same time it enables companies to control the order process and the overall customer experience in a much better way.
Delivery Hero users can find local restaurants, filter by cuisine, browse menu's, read reviews and other information like the restaurant operating times and order takeaway food online. Payments can be online by credit card, PayPal or with cash on delivery. Delivery Hero services are also accessible via mobile app.
Delivery Hero's executives include:
Delivery Hero Holding was founded by Niklas Östberg, Kolja Hebenstreit, Markus Fuhrmann and Lukasz Gadowski in May 2011, with the goal of turning Delivery Hero into a global online food ordering platform. Under the leadership of Niklas Östberg and Fabian Siegel, Delivery Hero first expanded to Australia and the United Kingdom in 2011. In early 2012 the enterprise acquired Lieferheld in Germany and acquired a stake in Foodarena, Switzerland.
Delivery Hero then raised €25 million in new funding to finance acquisitions in four European countries: Sweden, Finland, Austria and Poland. In August 2012 Delivery Hero started expanding in both South Korea and China through YoGiYo and Aimifan and the Asian expansion continued in 2013 when Delivery Hero increased investment in TastyKhana following a successful cooperation period.
In 2012 and 2013, the harsh competition between the various delivery service online portals led the German press to dub the events as cyberwar between the big web-portals. There were reports of frequent Denial-of-service attack attacks against each portal, accusations of data stealing as well as numerous lawsuits of the portals against each other. Delivery Hero was one of the more aggressive actors, and in 2012, the Delivery Hero office in Berlin was raided by police and the prosecution pressed charged against the Delivery Hero management. Delivery Hero was prosecuted for perpetrating DoS attacks against its competitors and stealing data from the other web services.
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