Convergys
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Convergys office in Baguio City, Philippines
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| Public | |
| Traded as | : CVG S&P 400 Component |
| Industry |
Customer Management Information Management Outsourcing Consulting Professional Services |
| Founded | 1998 |
| Headquarters | Cincinnati, Ohio, United States |
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Number of locations
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150 |
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Key people
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| Products | Infinys Rating and Billing (IRB), Dynamic Decisioning Solution (DDS), ICOMS, Customer Management, Solutions etc. |
| Revenue |
 $ 2.951 billion (2015) |
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$ 194.4 million (2015) |
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$ 169 million (2015) |
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| Total assets |
 $ 2.358 billion (2015) |
| Total equity |
$ 1.276 billion (2015) |
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Number of employees
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130,000 (2015) |
| Website | www |
Convergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Customer management products include agent assisted, self-service and care software tailored to the communications, financial services, technology, retail, healthcare and government markets. Information management provides convergent billing and business support system (BSS) products and services including revenue management, product and order management, and customer care management to telecom, utilities, and cable/satellite/broadband service providers. They have approximately 130,000 employees across 33 countries.
The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in August 1998 made it a fully independent company. Since then, Convergys' headquarters in Cincinnati, Ohio, has acquired numerous companies.
In 2004, Convergys bought DigitalThink for $120 million. DigitalThink helped Convergys expand its human resources outsourcing business.
Convergys acquired Intervoice, a Dallas-based telecommunications company, in 2008 for $335 million.
Convergys sold its Human Resources Management line of business to NorthgateArinso in March 2010.
On March 22, 2012, Japanese technology firm NEC announced it would buy the Information Management Business of Convergys for approximately $449 million. In 2012, Convergys Philippines, 8 years after its entry into the country established 18 centers with 26,000 employees in all, was named “BPO Employer of the Year” at the annual International ICT Awards.
On April 3, 2013, Convergys completed the acquisition of New Zealand-based Datacom call center operations in Kuala Lumpur and Manila for $20 million.
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Wikipedia