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Consumer Focus

New National Consumer Council
Non-departmental public body overview
Formed October 1, 2008 (2008-10-01)
Dissolved 1 April 2014
Type Chief Executive
Minister responsible
Non-departmental public body executives
  • Christine Farnish, Chair
  • Mike O'Connor
Parent Non-departmental public body Department for Business, Innovation and Skills
Website www.consumerfutures.org.uk

The New National Consumer Council, operating as Consumer Futures, was a non-departmental public body and statutory consumer organisation in England, Wales, Scotland, and, for postal services, Northern Ireland. It was established by the Consumers, Estate Agents and Redress Act 2007, and began operations in 2008 by the merging of Postwatch, Energywatch and the Welsh, Scottish and National Consumer Councils under the Consumer Focus brand.

Following the UK Government's 2010 Spending Review, funding from the Department for Business, Innovation and Skills (BIS) for Consumer Focus was redirected to the Citizens Advice Bureau service, and in May 2013 Consumer Focus was renamed Consumer Futures. It was abolished as a non-departmental public body on 1 April 2014, when it was merged into Citizens Advice.

The National Consumer Council was established by the Consumers, Estate Agents and Redress Act 2007, which merged Postwatch, Energywatch and the Welsh, Scottish and National Consumer Councils as a single organisation under the Consumer Focus brand. The Act gave Consumer Focus the right to investigate any consumer complaint if it is of wider interest, the right to open up information from providers, the power to conduct research and the ability to make an official super-complaint about failing services.

The Government announced in October 2010 that as part of its spending review, Consumer Focus would be abolished, and the Consumer Direct helpline would be taken over by the Citizens Advice Bureau network. The Government announced that some Consumer Focus' functions would transfer to Citizens Advice, Citizens Advice Scotland and the General Consumer Council for Northern Ireland following the Public Bodies Act 2011 and any necessary secondary legislation.


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