Construction Communication

Construction communication, within an organizational context, is to convey an instruction to influence the actions/behaviors of others, or may involve an exchange of, or request for information during a construction project.

Communication usually involves the transfer of information, a generic term that embraces meaning such as knowledge, processed data, skills and technology.

Communication within project-based environments presents special challenges. This is especially true within the construction industry, where interaction tends to be characterised by unfamiliar groups of people coming together for short periods before disbanding to work on other endeavours.

Per M.E.L. Hoezen, the author of The problem of communication in construction.

The efficiency and effectiveness of the construction process strongly depend on the quality of

communication. In literature four reasons are mentioned why improvements in communication are

Communication is essential to all business activities; it enables an organization, and is an integral part of the construction process. Beyond the argument, any improvement in communication can improve an organization's operating effectiveness. Good communication within an organization and between organizations contributing to the construction project can improve motivation levels and improve the processes. Conversely, inadequate communication can result in a demotivated workforce and lead to problems in construction.

Construction projects are complex and risky, requiring the active participation of all contributors. Co-operation and co-ordination of activities through interpersonal and group communication are essential in ensuring the project is completed successfully. Poor communication, lack of consultation and inadequate feedback are to be found as the root cause of defects in many constructed works. Poor co-ordination and communication of design information lead to design problems that cause design errors. Communication is the one aspect of the management of projects that pervades all others.

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