A connected car is a car that is equipped with Internet access, and usually also with a wireless local area network. This allows the car to share internet access with other devices both inside as well as outside the vehicle. Often, the car is also outfitted with special technologies that tap into the internet or wireless LAN and provide additional benefits to the driver.
General Motors was the first automaker to bring the first connected car features to market with OnStar in 1996 in Cadillac DeVille, Seville and Eldorado. OnStar was created by GM working with Motorola Automotive (that was later bought by Continental). The primary purpose was safety and to get emergency help to a vehicle when there was an accident. The sooner medical helps arrives the more likely the drivers and passengers would survive. A cellular telephone call would be routed to a call center where the agent sent help.
At first, OnStar only worked with voice but when cellular systems added data the system was able to send the GPS location to the call center. After the success of OnStar, many automakers followed with similar safety programs that usually come with a free trial for a new car and then a paid subscription after the trial is over.
Remote diagnostics were introduced in 2001. By 2003 connected car services included vehicle health reports, turn-by-turn directions and a network access device. Data-only telematics were first offered in 2007.
In the summer of 2014, Audi was the first automaker to offer 4G LTE Wi-Fi Hotspots access and the first mass deployment of 4G LTE was by General Motors.
By 2015 OnStar had processed 1 billion requests from customers.
Applications can be separated into two categories: 1.) single vehicle applications: applications can be implemented by a single vehicle in connection with a cloud or backoffice. 2.) cooperative safety and efficiency applications: they provide connectivity between vehicles (or infrastructure) directly have to work cross-brand and cross-borders and require standards and regulation Some may be convenience applications, others safety, which may require regulation.
Examples include, amongst others: 1.) single-vehicle applications: concierge features provided by automakers or apps alert the driver of the time to leave to arrive on time from a calendar and send text message alerts to friends or business associates to alert them of arrival times such as BMW Connected NA that also helps find parking or gas stations. The European eCall would be an example of a single vehicle safety application that is mandatory in the EU.
2.) cooperative safety-of-life and cooperative efficiency: forward collision warning, lane change warning/blind spot warning, emergency brake light warning, intersection movement assist, emergency vehicle approaching, road works warning, automatic notification of crashes, notification of speeding and safety alerts or platooning.