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Abbey International

Santander UK plc
Public limited company
Industry Finance and Insurance
Founded 11 January 2010
Headquarters London, England, UK
Key people
Baroness Vadera, Chairwoman
Nathan Bostock, CEO
Products Financial Services
Revenue £4.573 billion (2015)
£1.342 billion (2015)
£962 million (2015)
Number of employees
19,992 (2015)
Parent Santander Group
Divisions Cahoot
Santander Corporate and Commercial Banking
Santander Private Banking
Subsidiaries Abbey National Treasury Services
Cater Allen
Website www.santander.co.uk

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander UK plc manages its affairs autonomously, with its own local management team, responsible solely for its performance. Santander UK is one of the UK's leading personal financial services companies and one of the largest providers of mortgages and savings in the UK. The bank has circa 20,000 employees, 14 million active customers, with almost 1,010 branches and 50 corporate business centres.

The bank, with its head office in the London Borough of Camden, was established on 11 January 2010 when Abbey National plc was combined with the savings business and branches of Bradford & Bingley plc, and renamed Santander UK plc. Alliance & Leicester plc merged into the renamed business in May 2010.

Between 2007 and 2010, Santander was ranked as worst bank for customer service in the J. D. Power UK Retail Banking Satisfaction Study. However, its '123' product range was ranked third best in the UK in 2013 and in a moneysavingexpert.com poll in 2014 customers ranked their satisfaction higher than with any of other main high street banks.

In October 2011, Moody's downgraded the credit rating of 12 UK financial firms including Santander UK, blaming financial weakness. In June 2012, Moody rated Santander UK as being in a more financially healthy position than its parent company, Banco Santander. Less than 1% of Santander UK's business is held abroad.

The bank has its origins in three constituent companies—Abbey National, Alliance & Leicester and Bradford & Bingley—all former mutual building societies. Abbey National, trading as Abbey, had been bought by the Santander Group in 2004 for £9 billion. Santander purchased Alliance & Leicester in mid-September 2008, followed by the branches and savings business of Bradford & Bingley which had been nationalised by HM Government during the 2008 banking crisis.


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