Workplace aggression

Workplace aggression is a specific type of aggression which occurs in the workplace. Workplace aggression can include a wide range of behaviors, ranging from verbal acts (e.g., insulting someone or spreading rumors) to physical attacks (e.g., punching or slapping).

Aggression, in general, is any behavior an individual carries out with the intent to harm another person or group of people. The aggressor must believe that their behavior is harmful to their target, and that the target is motivated to avoid this behavior. A defining feature of aggression is the intent or motivation to harm. For a behavior to be considered an aggressive act, the individual committing the behavior must intend harm. In other words, if they inflict harm on another without that specific intent, it is not considered aggression.

Aggression can occur in a variety of situations. One important domain to understand aggression is in the workplace. Workplace aggression is considered a specific type of counterproductive work behavior (CWB) and is defined as "any act of aggression, physical assault, threatening or coercive behavior that causes physical or emotional harm in a work setting."

Some researchers specify that workplace aggression only includes efforts to harm coworkers, former coworkers, current employers, or past employers. Others include in workplace aggression any behaviors intended to harm another person that are enacted in a workplace.

To delineate the range of behaviors that can be considered aggressive workplace behaviors, researchers have developed schemes of classification for workplace aggression. Neuman and Baron (1998) offer these three dimensions that encompass the range of workplace aggression:

In an attempt to further break down the wide range of aggressive workplace behaviors, Baron and Neuman (1996) also classify workplace aggression based on these three dichotomies:

Aggressive acts can take any possible combination of these three dichotomies. For example, failing to deny false rumors about a coworker would be classified as verbal–passive–indirect. Purposely avoiding the presence of a coworker you know is searching for your assistance could be considered physical–passive–direct.

Other researchers offer a classification system based on the aggressor's relationship to the victim.

In the workplace much of the aggressive behavior enacted on targets are considered covert in nature. According to Bjorkqvist, Osterman, and Hjelt-Back, covert behaviors are those behaviors that are designed to disguise the aggressive behavior or aggressive intentions from the target. Overt aggression, on the other hand, includes behaviors that do not hide the aggressive intent and are open in their intentions. Typically, covert aggression is verbal, indirect, and passive in nature, while overt aggression reflects the physical, direct, and active side of the dichotomies.

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