Via Net Loss (VNL) is a network architecture of telephone systems using circuit switching technologies deployed in the 1950s with Direct Distance Dialing and used until the late 1980s. The purpose of the VNL plan and a five-level long distance switching hierarchy was to minimize the number of trunk circuits used during a call and maximize the voice quality achieved on each circuit. Excessive noise or loss meant that subscribers may have difficulty hearing each other. This was particularly important in the 1960s when dial-up data applications were developed using analog modems. The five levels of PSTN switching systems used with VNL were:
Class 5 end-office switches provide local telephone service and dialtone to residential, business, and government subscribers, as well as telephone company payphones. Residential service includes message rate and flat rate local calling plans with extra charges for long distance calls and supplementary services such as call waiting, 3-way calling, and call forwarding. Business service is mostly message rate local calling plans with extra charges for long distance and supplementary services. Message Rate calling means that subscribers pay for calls based on duration of the call and distance to the called party. Government subscribers include cities, counties, state, and federal agencies and often included Centrex service. Pay phones were traditionally provided exclusively by telephone companies but during the early 1980s Customer-owned coin-operated telephone services were established.
Class 4 toll access switches provide long distance (toll) telephone service including intrastate calling and inter-state calling. Intrastate calls are generally more expensive than inter-state calls due to favorable tariffs with price plans approved by the Public Utilities Commission or Public Service Commission for each state. Inter-state calls are generally less expensive than intrastate calls since tariffs are filed with the Federal Communications Commission because of the inter-state commerce aspect of the service. Class 4 switches provide access to long distance service in rural areas. In addition, Class 4 switches traditionally provided operator assisted calls such as person-to-person, collect, and calls billed to third parties. However, many operator services are now automated with minimum human intervention.