Vertex (company)
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| Limited Company | |
| Industry | Utilities, call centers |
| Founded | 1996 |
| Headquarters | London, UK |
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Key people
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Gavin James - Global CEO |
| Products | Business Process Outsourcing, Customer Management Outsourcing |
| Website | www |
Gavin James - Global CEO
Vertex is a call centre operator that also offers a variety of other business process outsourcing (BPO) and customer management outsourcing services. Originally the back office service function inside UK utility company United Utilities, Vertex was spun out as a separate company in 1996. In 2007, United Utilities sold Vertex to a consortium of investors (Oak Hill Capital, GenNx360, Knox Lawrence International) for £217m.
Vertex services include:
In 2008, Vertex made a move into the US by acquiring the utilities outsourcing business from Alliance Data. The price was approximately $50m.
Vertex acquired domestic Indian call centre operator and BPO provider Shell Transource Limited in 2010. Terms of the deal were not disclosed.
Since 2011, Vertex has sold off multiple business units:
Following these sales, the only significant parts of Vertex that remain are the US utilities business and the India domestic call-center business.
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