Turndown service

In the hospitality industry, turndown service refers to the practice of staff entering a guest's room and "turning down" the bed linen of the bed in the room, preparing the bed for use. In the United States, an item of confectionery such as a chocolate or a mint is typically left on top of a pillow in the bed that has been turned down.

Some hotels have more elaborate turndown services, such as bed-time stories for children and cocktails served to couples.

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