TransLink (South East Queensland)
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| Formation | TransInfo August 1993 TransLink division of Queensland Transport June 2003 TransLink Transit Authority July 2008 Translink division of Queensland Department of Transport and Main Roads November 2012 |
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| Type | Departmental agency |
| Purpose | Coordinate and integrate public transport services |
| Headquarters | Brisbane |
| Location | |
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Membership
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Brisbane Transport Brisbane Ferries Queensland Rail Keolis Downer (Gold Coast Light Rail) Other bus operators |
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Director-General
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Neil Scales |
| Website | www.translink.com.au |
TransLink is an agency of the Department of Transport and Main Roads first introduced by the Queensland Government in June 2003 to coordinate and integrate bus, ferry and rail services. TransLink works with Airtrain Citylink, Brisbane Transport, Transdev Brisbane Ferries, Queensland Rail and 17 other operators to provide these services in South East Queensland. TransLink operates an integrated ticketing system and the go card smartcard system to allow the use of one ticket on multiple services.
In July 2008 TransLink devolved from being a division of Queensland Transport to the more autonomous TransLink Transit Authority. In November 2012 the Authority was dissolved and reabsorbed as a division of the Queensland Department of Transport and Main Roads. Combining the former Authority and qConnect, it is now responsible for the co-ordination of public transport across the whole of Queensland.
TransInfo was a phone inquiry and timetable service established in August 1993 by Queensland Transport. It was found to be a very successful service, and in a 1997 research study 99% of surveyed transport users were either very or fairly satisfied with the service. After the success of TransInfo, in June 2003 the Queensland Government introduced TransLink as an agency within Queensland Transport, replacing the former TransInfo service. With a $21.4 million budget, TransLink was tasked to introduce common fares, zones and ticket types irrespective of transit mode, and from mid-2004 a smartcard system. Prior to TransLink's introduction, combined patronage for public transport services was only around 112 million trips per year.
TransLink delivered the new integrated ticketing system in July 2004. To help facilitate the change-over, TransLink employed and deployed throughout South East Queensland 100 assistants. A daily ticket was introduced which allowed unlimited travel on all modes of public transport within the zones specified on the ticket, and for the first time students and aged pensioners throughout South East Queensland received a 50% discount on fares. In just two months an extra 2.3 million passengers travelled on transit services, and ticket sales increased by 11%. Following TransLink's introduction, transit passenger numbers grew faster than ever before. In 2005, TransLink saw close to a 20% increase in passenger numbers.
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