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Trainline

Trainline
Industry Travel
Founded 1997 (1997)
Headquarters London,
United Kingdom
Number of locations
London, Edinburgh, Paris
Area served
United Kingdom
Key people
Doug McCallum (Chairman)
Clare Gilmartin (CEO)
Jean-Daniel Guyot (President, Trainline International)
Daniel Beutler (General Manager, Trainline International)
Products Train tickets, car hire, mobile app
Owner KKR
Website www.thetrainline.com

Trainline, formerly branded Thetrainline.com, is an online seller of train tickets for train services in Europe. It sells tickets through its website, by telephone, and through its mobile app which is available on iOS, Windows Phone and Android platforms.

Trainline's main offices are in London, Paris and Edinburgh.

It was created in 1997 and online ticket sales began in 1999. Trainline ltd was formerly part of the Virgin Group and is now owned by private equity investors and management. The business expanded significantly in the 2000s, acquiring its main online competitor Qjump from National Express Group in February 2004.

In addition to the online service provided direct to customers operated under its own brands Trainline and Qjump, it provides the website services for 8 of the 20 UK train operating companies who sell tickets online under their own brands, as well as providing a rail business travel service direct to a number of large blue chip corporations, travel management companies and travel agents. Trainline also provides a call centre service to a number of the customers referred to above.

In July 2006, Exponent Private Equity acquired Trainline, for £168 million.Trainline was bought from a consortium of shareholders that included the Virgin, Stagecoach and National Express transport groups.

In July 2007, Trainline acquired Advanced Smartcard Technologies and ECEBS Ltd, signalling a new strategy to enter the smartcard market. Ecebs was subsequently sold to Bell ID in November 2012.

In 2008, Trainline started supplying Newbury Data ND4020 rail ticket printers and self-service kiosks to its corporate and travel management clients. Customers are now able to collect a ticket from over 1000 railway stations.


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