Trading Standards Institute
| Abbreviation | CTSI |
|---|---|
| Predecessor | Institute of Trading Standards Administration (founded 1956) |
| Formation | 1881 |
| Type | Professional body |
| Purpose | Trading standards in the UK |
| Location | |
|
Region served
|
UK |
|
Membership
|
British trading standards officers |
|
Chief Executive
|
Leon Livermore |
|
Main organ
|
CTSI Board |
| Website | CTSI |
|
Formerly called
|
Incorporated Society of Inspectors of Weights and Measures (founded 1881) |
The Chartered Trading Standards Institute (CTSI) is a professional association which represents trading standards professionals working in local authorities, business and consumer sectors and in central government in the UK and overseas.
The CTSI was formed from the Institute of Trading Standards Administration, created in 1956, and the Incorporated Society of Inspectors of Weights and Measures, established in 1881. It was granted its Royal charter by the Privy Council of the United Kingdom on 1 April 2015.
The Hampton Report, commissioned in 2004 and published in 2005, led to the creation of the Local Better Regulation Office (LBRO). Previously the Consumer and Trading Standards Agency (CTSA), and then the Better Regulation Delivery Office (BRDO), it set standards on how trading standards and other business regulators carry out their work to minimise the impact on legitimate business. The Hampton Report also gave an enhanced role for the Office of Fair Trading (OFT). The OFT set national priorities and coordinated performance management of local authority trading standards services.
CTSI engages with, and making representations to, government, UK and EU Parliamentary institutions, and key stakeholders in the local government, community, business and consumer sectors, and other regulatory agencies. It aims to sustain and improve consumer protection, health and wellbeing, together with the reinforcement of fair markets, facilitating business competitiveness and success.
The Institute also hosts the UK European Consumer Centre (UK ECC), which provides consumer advice with regards to cross-border disputes within the EU, and the UK European Consumer Centre for Services (UK ECCS), which provides general information on consumer laws and rights when buying a service in another EU member state, as well as contact details for organisations that could provide practical assistance in the case of a dispute.
CTSI aims to bolster consumer protection and improve customer service standards by:
In April 2012, the Department for Business, Innovation and Skills (BIS) invited the TSI to establish a successor to the Office of Fair Trading on a self-funding basis from April 2013. The management of the Consumer Codes Approval Scheme (CCAS) has now transferred to the Consumer Codes Approval Board (CCAB) operated by CTSI.
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