SugarCRM
 |
|
| Private | |
| Industry | CRM Software |
| Founded | California 2004 |
| Founder |
Clint Oram, John Roberts, Jacob Taylor |
| Headquarters | Cupertino, California |
|
Key people
|
Larry Augustin (CEO 2009–present) |
| Products | Sugar Community Edition, Sugar Professional, Sugar Corporate, Sugar Enterprise and Sugar Ultimate |
| Revenue | ~$96 million (2012) |
|
Number of employees
|
450+ |
| Website | www |
Clint Oram, John Roberts,
SugarCRM is a software company based in Cupertino, California. It produces the web application Sugar, a customer relationship management (CRM) system.
SugarCRM's functionality includes sales-force automation, marketing campaigns, customer support, collaboration, Mobile CRM, Social CRM and reporting.
The company operates a number of websites, including its commercial website Sugarcrm.com and Sugar Exchange (for third-party extensions), and user forums. As of 2017, SugarCRM reported two million users.
In February 2014, in a blog post that provoked a strong reaction from the development community, SugarCRM announced that they would no longer be releasing new open-source versions of their Community Edition application; from now on this would be a bug-fix-only application.
John Roberts conceived of the idea and name of SugarCRM while riding his mountain bike named Sugar in the Santa Cruz Mountains. Clint Oram, John Roberts, and Jacob Taylor started full-time work on the SugarCRM open source project in April 2004, and incorporated the company in California in June 2004. Roberts served as the CEO from 2004 to 2009, Oram was the vice president, and Taylor was the CTO & vice president of engineering.
In June 2004, Josh B. Stein of DFJ invested $2 million into the startup and became a board member. With the help of this investment, Sugar expanded quickly and by September 2004, potential users had downloaded 25,000 copies of the application, then named Sugar Open Source. In October 2004, the company was named "Project of the Month" on Sourceforge.
The popularity of this project allowed the company to raise $86 million of venture capital from Draper Fisher Jurvetson, Walden International, New Enterprise Associates and Goldman Sachs.
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