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Shere SMART

Shere SMART
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System information
Full name Shere SMART Terminal
Machine type Ticket Office-based
Type of ticket stock Hopper-fed
Manufacturer Shere Ltd, Guildford, Surrey
History
First introduced January 2003
Machine number range 5010-5381
Window number range Upwards from 90
Machines in use 264
Locations/Areas/Train Operating Companies
Current users

Southern

First Capital Connect
Former users

Southeastern
South West Trains
Northern Rail
Arriva Trains Wales
First Great Western
Merseyrail

Chiltern Railways

Southern

Southeastern
South West Trains
Northern Rail
Arriva Trains Wales
First Great Western
Merseyrail

The Shere SMART ("SMART Terminal") is a desktop-based railway ticket issuing system, developed by the Guildford-based company Shere Ltd, utilising Newbury Data ND4020 ticket printer, first introduced in Britain in 2003. Since the first trial installation of the system in the ticket office at London Bridge station, approximately 300 terminals have been installed at stations on the Southern and former Thameslink networks.

After the railway network was privatised in the mid-1990s, it was decided that when the existing "Heritage" ticket issuing systems (APTIS, SPORTIS and the Quickfare passenger-operated machines) needed replacing, the contracts should be put out to competitive tender. Although the Rail Settlement Plan (RSP) scheme, overseen and controlled by the newly created Association of Train Operating Companies (ATOC), would set various requirements and regulate the introduction of such systems through an official accreditation process, any company which wished to set up a ticket issuing system and offer it for accreditation could do so. Once it had been accredited, the system could then be offered to the individual Train Operating Companies once they were ready to replace their existing equipment.

Accordingly, having met RSP's requirements, the SMART Terminal began to be installed on a trial basis in 2003. London Bridge was the first station to gain one, in January of that year, when Connex South Eastern elected to put the system on trial. Over the next 18 months, more machines were trialled at various locations by other TOCs as part of the tendering process. (Train Operating Company names shown in the table are those current at the time of installation.)


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