The song was the third single from the album and marked the introduction of the band's second lineup featuring newly added members Michelle Williams and Farrah Franklin. The single is the most successful of the four releases from the album and is considered to be one of their signature songs.

A critical success, "Say My Name" won two Grammy Awards at the 2001 ceremony, for Best R&B Performance by a Duo or Group with Vocals and Best R&B Song, while also nominated for Record of the Year and Song of the Year. The song's music video won the 2000 MTV Video Music Award for Best R&B Video. It also captured a Soul Train Lady of Soul Award for Best R&B/Soul Single, Group, Band or Duo along with a BMI Pop Award for Most Played Song.

"Say My Name" marked the group's first collaboration with American producer-songwriter Keith Danley, who was one out of several people hired to work with Destiny's Child on their second album. When they wrote the song however, lead singer Beyoncé Knowles was initially displeased with the track they were working on. She commented that there was "too much stuff" on the track and it sounded like a "jungle". During the photo shoot for the album, Beyoncé's father-manager Mathew Knowles went to the studio informing her that Jerkins reworked on the track she "hated". Her dad told her to "just have to take a listen to it". When the new mix was played to group, they liked it to the extent they could not "focus on anything".

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