A damaged vessel comes through the Wormhole and its passengers are transported aboard Deep Space Nine. They are from a race called the Skrreeas, but their language is difficult for the universal translator to understand. However, they seem to trust Kira, who escorts them around the station. The female Skrreea and her three companions have a hard time adjusting to rules and regulations at first, but the universal translator eventually translates their language and enables them to communicate.

The female reveals that her name is Haneek and her people's homeworld was conquered by a species called the T-Rogorans, who were, in turn, conquered by the Dominion. Sisko promises to help Haneek and her people find a new homeland, and when several more Skrreean ships come through the wormhole, they are welcomed warmly. Kira buys a dress for Haneek that Haneek seemed to be admiring when the universal-translator was not yet functioning. However, Haneek was not admiring it; she thought it was the ugliest dress she had ever seen, an opinion Kira shares. The two laugh and appear to become friends.

As more and more Skrreeans arrive on the station, Haneek begins to fear that she will not find Kentanna, the Skrreeans' long-sought homeworld. However, the Skrreean leaders decide that they have already found Kentanna in Bajor. Sisko suggests a nearby planet, Draylon II, as a reasonable alternative, but the Skrreeans are adamant in their decision. They meet with representatives of the Bajoran government, who refuse to allow them to relocate there; a famine is spreading, and the Bajoran government does not believe it can support the Skrreean population.

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