Request Tracker
Ticket list interface (RT 3.8)
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| Original author(s) | Jesse Vincent |
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| Developer(s) | Best Practical Solutions, LLC |
| Initial release | 13 October 1999 |
| Stable release |
4.4.1 / July 20, 2016
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| Written in | Perl |
| Operating system | Any Unix-like |
| Platform | Cross-platform |
| Available in | Multiple Languages |
| Type | Issue tracking system |
| License | GPLv2 |
| Website | bestpractical |
Request Tracker, commonly abbreviated to RT, is a ticket-tracking system written in Perl used to coordinate tasks and manage requests among a community of users. RT's first release in 1996 was written by Jesse Vincent, who later formed Best Practical Solutions LLC to distribute, develop, and support the package. RT is open source (FOSS) and distributed under the GNU General Public License.
Request Tracker for Incident Response (RTIR) is a special distribution of RT to fulfill the specific needs of CERT teams. It was initially developed in cooperation with JANET-CERT, and in 2006 was upgraded and expanded with joint funding from nine Computer Security Incident Response Teams (CSIRTs) in Europe.
RT is written in Perl and runs on the Apache and lighttpd web servers using mod_perl or FastCGI with data stored in either MySQL, PostgreSQL, Oracle or SQLite. It is possible to extend the RT interface using plug-ins written in Perl.
Jesse Vincent, while enrolled at Wesleyan University in 1994, worked for Wesleyan's computing help desk and was responsible for improving the help desk and residential networking software infrastructure. This task included setting up a ticketing system for the help desk. Initially he set up a Linux server to run "req", but later he identified that the command line interface was limiting usage. Over the next two years he created and maintained WebReq, a web based interface for req written in Perl. Eventually the req portions were removed and what was left became RT version 1.0. A complete rewrite occurred for RT version 2.0 when Jesse started to work on RT full-time in 2001 and founded Best Practical Solutions.
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