Restorative justice is an approach to justice that personalizes the crime by having the victims and the offenders mediate a restitution agreement to the satisfaction of each, as well as involving the community. This contrasts to more punitive approaches where the main aim is retributive justice or to satisfy abstract legal principles.
Victims take an active role in the process. Meanwhile, offenders take meaningful responsibility for their actions, seizing the opportunity to right their wrongs and redeem themselves, in their own eyes and in the eyes of the community. In addition, the restorative justice approach aims to help the offender to avoid future offenses.
The approach is based on a theory of justice that considers crime and wrongdoing to be an offense against an individual or community, rather than the State.
Restorative justice that fosters dialogue between victim and offender has shown the highest rates of victim satisfaction and offender accountability.
According to John Braithwaite, restorative justice is:
...a process where all stakeholders affected by an injustice have an opportunity to discuss how they have been affected by the injustice and to decide what should be done to repair the harm. With crime, restorative justice is about the idea that because crime hurts, justice should heal. It follows that conversations with those who have been hurt and with those who have inflicted the harm must be central to the process.
In a restorative justice process, the citizens who have been affected by a crime must take an active role in addressing that crime. Although law professionals may have secondary roles in facilitating the restorative justice process, it is the citizens who must take up the majority of the responsibility in healing the pains caused by crime. The process of restorative justice thus shifts the responsibility for addressing crime.
Dr. Carolyn Boyes-Watson (2014) at Suffolk University's Center for Restorative Justice defines restorative justice as:
...a growing social movement to institutionalize peaceful approaches to harm, problem-solving and violations of legal and human rights. These range from international peacemaking tribunals such as the South Africa Truth and Reconciliation Commission to innovations within the criminal and juvenile justice systems, schools, social services and communities. Rather than privileging the law, professionals and the state, restorative resolutions engage those who are harmed, wrongdoers and their affected communities in search of solutions that promote repair, reconciliation and the rebuilding of relationships. Restorative justice seeks to build partnerships to reestablish mutual responsibility for constructive responses to wrongdoing within our communities. Restorative approaches seek a balanced approach to the needs of the victim, wrongdoer and community through processes that preserve the safety and dignity of all."