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Quick response


Quick response manufacturing (QRM) is an approach to manufacturing which emphasizes the beneficial effect of reducing internal and external lead times.

Shorter lead times improve quality, reduce cost and eliminate non-value-added waste within the organization while simultaneously increasing the organization’s competitiveness and market share by serving customers better and faster. The time-based framework of QRM accommodates strategic variability such as offering custom-engineered products while eliminating dysfunctional variability such as rework and changing due dates. For this reason, companies making products in low or varying volumes have used QRM as an alternative or to complement other strategies such as Lean Manufacturing, Total quality management, Six Sigma or Kaizen. However, the benefits of QRM are still mooted and contested by experts around. Many opposers of QRM criticize its approach being very "marketing-style" rather than academic or statistical.

QRM is rooted in the concept of Time-based competition (TBC) pioneered by Japanese enterprises in the 1980s and first formulated by George Stalk Jr. in his 1988 article entitled Time – The Next Source of Competitive Advantage. Time-based competition is a broad-based competitive strategy emphasizing time as the major factor for achieving and maintaining a sustainable competitive advantage. It seeks to compress the time required to propose, develop, manufacture, market and deliver products [1]. QRM advocates a companywide focus on short lead times that include quick response to demand for existing products as well as new product and design changes. This combination has led to the implementation of QRM in many high-mix, low-volume companies.

Some argue that Quick Response Manufacturing differs from Quick Response (QR) methods used in the apparel industry and the fast fashion market. QRM is a companywide management strategy applicable to a wide variety of businesses, whereas QR primarily stands for a specific business model in a particular industry. However, the important difference to note is that QR was a competitive industry initiative introduced in the US Textile Industry in 1984 as a means of improving efficiencies in manufacturing and supply chain processes and as such was one of the earliest pioneers of putting into practice time-based competition prior to Stalk's seminal article. Thus QR crossed the traditional boundaries of organization and was not limited to a single organizational efficiency improvement such as that advocated by proponents of QRM. In this respect the Textile Industry initiative was innovative and visionary in its application of QR techniques across the supply chain.


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