In the study of , Palm calculus, named after Swedish teletrafficist Conny Palm, is the study of the relationship between probabilities conditioned on a specified event and time average probabilities. A Palm probability or Palm expectation, often denoted or , is a probability or expectation conditioned on a specified event occurring at time 0.
A simple example of a formula from Palm calculus is Little's law , which states that the time-average number of users (L) in a system is equal to the product of the rate () at which users arrive and the Palm-average waiting time (W) that a user spends in the system. That is, the average W gives equal weight to the waiting time of all customers, rather than being the time average of "the waiting times of the customers currently in the system".