Operational Research CONsultancy

ORCON (Operational Research CONsultancy) was developed by a UK consultancy company in 1974 as a standard for monitoring ambulance service performance.

The standard was later adopted internationally by a number of different countries including the Australian ambulance service.

ORCON standards are monitored through key performance indicators.

The distinction between standards in urban and rural services ceased on 1 April 2006. Previously 95% of incidents had to be responded to within 14 minutes in urban services or 19 minutes in rural services. All services are now subject to the same response time requirements of 19 minutes.

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