New York City Department of Information Technology and Telecommunications
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| Jurisdiction | New York City |
| Headquarters | 255 Greenwich Street New York, NY |
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| Website | www |
The New York City Department of Information Technology and Telecommunications (DoITT) is the department of the government of New York City that "oversees the City's use of existing and emerging technologies in government operations, and its delivery of services to the public". Although the agency is often viewed as a facilitator for the technology needs of other New York City agencies, today, DoITT is best known for its two public-facing operations, NYC Media Group (NYCTV) and the 3-1-1 "Citizens' Hotline" - both established in 2003 by New York City Mayor Michael Bloomberg. Both the NYC TV and 311 initiatives are considered by many in the technology space to be "best-of-breed" reference points for municipalities worldwide and are concepts that Bloomberg brought from the private sector. Its regulations are compiled in title 67 of the New York City Rules.
The agency's current commissioner (since May 2014) is Anne Roest. She succeeded Rahul N. Merchant, who succeeded Carole Post.
The New York City Department of Information Technology and Telecommunications (DoITT) is a Mayoral agency charged to modernize the City's IT infrastructure, make City government more transparent and accountable to taxpayers, and use innovative solutions to improve the delivery of City services. The agency has approximately 1,200 employees, an operating budget of $350 million and a capital budget of approximately $1 billion. DoITT operates from five locations across two boroughs.
In its role as the City's IT utility, DoITT establishes the City's IT strategic direction, security policies and standards; procures citywide IT services, and evaluates emerging technologies; provides project management, application development and quality assurance services; maintains NYC.gov, new media development and operations, and Geographic Information Systems; operates the City's data center, the dedicated wireless network (NYCWiN), the wired network (CityNet), the Citywide Service Desk, and telecommunications systems; administers telecommunications franchise contracts providing fiber, cable television, pay telephones, and mobile telecom equipment installed on City property and streets; leads CITIServ, a citywide IT infrastructure consolidation program; supports the Emergency Communications Transformation Program, the Mayor's Office of Media and Entertainment, and the Health and Human Services Connect and Accelerator programs; administers 311; and fosters public-private partnerships to improve IT service delivery. DoITT maintains a large complex of IBM mainframe computers that run hundreds of application programs used by over a dozen City agencies and thousands of users.
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