Moderation system

On Internet websites that invite users to post comments, a moderation system is the method the webmaster chooses to sort contributions that are irrelevant, obscene, illegal, or insulting with regards to useful or informative contributions.

Various types of Internet sites permit user comments, such as: Internet forums, blogs, and news sites powered by scripts such as phpBB, a , or PHP-Nuke. Depending on the site's content and intended audience, the webmaster will decide what kinds of user comments are appropriate, then delegate the responsibility of sifting through comments to lesser moderators. Most often, webmasters will attempt to eliminate trolling, spamming, or flaming, although this varies widely from site to site.

Also known as unilateral moderation, this kind of moderation system is often seen on Internet forums. A group of people are chosen by the webmaster (usually on a long-term basis) to act as delegates, enforcing the community rules on the webmaster's behalf. These moderators are given special privileges to delete or edit others' contributions and/or exclude people based on their e-mail address or IP address, and generally attempt to remove negative contributions throughout the community.

CCM is a term coined by Dr. Sarah T. Roberts to describe the practice of "monitoring and vetting user-generated content (UGC) for social media platforms of all types, in order to ensure that the content complies with legal and regulatory exigencies, site/community guidelines, user agreements, and that it falls within norms of taste and acceptability for that site and its cultural context." While at one time this work may have been done by volunteers within the online community, for commercial websites this is largely achieved through outsourcing the task to specialized companies, often in low-wage areas. Employees work by viewing, assessing and deleting disturbing content, and may suffer psychological damage.

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