Ministry of Personnel, Public Grievances and Pensions (India)
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| Agency overview | |
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| Formed | August 1, 1970 |
| Jurisdiction | Republic of India |
| Headquarters | New Delhi |
| Agency executive |
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| Website | persmin |
The Ministry of Personnel, Public Grievances and Pensions is the coordinating agency of the Government of India in personnel matters specially issues concerning recruitment, training, career development, staff welfare as well as the post retirement dispensation.
The Ministry comprises three Departments viz:-
DOPT is concerned with the formulation of policy and the watchdog of the Government ensuring that certain accepted standards and norms, as laid down by it, are followed by all Ministries/Departments in the recruitment, regulation of service conditions and posting transfers and deputation of personnel as well as other related issues.
It solely controls the cadres of the Indian Administrative Service (IAS) and the Central Secretariat Service (CSS).
DOPT supervises and controls the following organisations, namely -
The department is mainly concerned with the formulation of policies regarding the post retirement benefits of Central Govt. employees covered under the CCS (Pension) Rules, 1972. It also acts as a forum for the redressal for Pensioners' grievances. However, the pensioners of Ministries of Railways and Defence are governed by their respective pension rules.
The Department of Administrative Reforms and Public Grievances is to facilitate the pursuit of excellence in governance through promotion of:
The Department acts as a facilitator, in consultation with Central Ministries/ Departments, States/ UT Administrations, Organisations and individuals, to improve Government functioning through administrative reforms in the spheres of restructuring the Government, process improvement, Organisation and Methods and Grievance handling, and by promoting modernization, Citizen’s Charters, award schemes, e-governance, and best practices.
It provides online grievance redress services through Centralized Public Grievance Redress and Monitoring System.
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