Michael J. Critelli
| Michael J. Critelli | |
|---|---|
| Occupation | Dossia CEO Dossia |
Michael J. Critelli has been the President and CEO of the Dossia Service Corporation since December 2010 and is the former Chairman (1997-2008) and CEO (1996-2007) of Pitney Bowes.
Michael grew up in Rochester, New York. He graduated from Bishop Kearney High School in 1966 and the University of Wisconsin with a B.A. in political science and communications in 1970. He graduated from the Harvard Law School with a J.D. cum laude in 1974.
Prior to joining Pitney Bowes as a Counsel in 1979, he was an associate at two Chicago law firms. At Pitney Bowes, he became the Company’s General Counsel in 1988 and added responsibility for its human resources functions in 1990, functions he jointly led until 1993.
As chief HR officer, he created and sustained an employer-sponsored healthcare program, and was featured by Professor Michael Porter in Redefining Healthcare, co-authored with Professor Elizabeth Teisberg, and a 2009 Harvard Business School study. Critelli presented the program at the World Economic Forum in 2007 and 2008.
Critelli became the Company’s CEO during a period in which the Company and the mailing industry underwent transformational change.
Under him, Pitney Bowes was named one of America’s most ethical companies.
The Company transitioned its entire installed equipment base from electromechanical and electronic technology to digital, networked systems between 1996 and 2007. It was ranked as one of America’s most innovative companies and in the top 200 of patents issued during Critelli’s tenure. He was awarded 15 U.S. patents that arose during his tenure at Pitney Bowes.
In 2001, Critelli and Jim Euchner, his leader of Advanced Concepts and Technologies, launched a customer-centered process incorporated into major product development initiatives. Clayton Christensen of the Harvard Business School recognized this as a leading-edge innovation process.
Pitney Bowes exited its office systems and external finance businesses and completed over 80 acquisitions to build strength in software, services and international operations. Through a combination of acquisitions and organic investments, the Company diversified into adjacent “mail stream” market spaces.
Mail volumes, which had continued to grow into the 2000’s, finally flattened out later in Critelli's tenure, and dropped precipitously as a result of the drop in consumer credit after the 2008 financial crisis, as noted in a Boston Consulting Group Study
Between 2001 and 2005, Critelli co-led the Mailing Industry Task Force, along with Deputy Postmaster General John Nolan, to enable the U.S. Postal Service to work with the private sector on a variety of initiatives, and was heavily used as an industry spokesperson during the 2001 anthrax bioterrorism incidents.
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