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Kensington and Chelsea Tenant Management Organisation

Kensington and Chelsea TMO
KCTMO logo.png
Formation 1 April 1996; 21 years ago (1996-04-01)
Website www.kctmo.org.uk

Kensington and Chelsea TMO (KCTMO) is the largest tenant management organisation (TMO) in England, running nearly 10,000 properties on behalf of Kensington and Chelsea London Borough Council – the entire council housing stock in the Royal Borough of Kensington and Chelsea.

The TMO was set up on 1 April 1996, under the UK Government's Housing (Right to Manage) Regulations 1994. Kensington and Chelsea TMO is the largest TMO in the UK and is unique in being both the only TMO that runs the entire housing stock for the local council but also in being the only TMO that is also an arms-length management organisation (ALMO).

The Kensington and Chelsea Tenant Management Organisation was established on 1 April 1996, when it assumed management of 9,760 properties from the council. Run by a board of 13 tenants, it was described at the time as "one of Britain's most ambitious property management schemes".

The TMO has a board comprising eight residents, four council-appointed members and three independent members. Labour councillor and now MP, Emma Dent Coad was a council-appointed board member from 2008 to 31 October 2012.

Membership is open to any named tenant or leaseholder of a property owned by the Royal Borough of Kensington and Chelsea and managed by the TMO, and who is over the age of eighteen.

Kensington and Chelsea TMO has a national profile within the housing sector and has received a three-star status from the Audit Commission. In 2008 Juliet Rawlings, chair of the TMO's Board from 2003, was awarded an MBE in the Queen's Birthday Honours for her work with the organisation.

On 14 June 2017 a large fire engulfed Grenfell Tower, a 24-floor, 120-flat block managed by KCTMO.

Grenfell Action Group, the block's tenant organisation, had repeatedly warned of major fire safety lapses since 2013. A blog entry posted on 20 November 2016, described KCTMO as "an evil, unprincipled, mini-mafia" and predicted that only a "catastrophic event" leading to "serious loss of life" such as "a serious fire in a tower block" would result in change. At a meeting in January 2016, the residents association presented the findings of a survey which found that 68% of residents had felt harassed or intimidated by the KCTMO or its contractors, and that 90% were dissatisfied with the manner in which improvement works had been carried out. In the aftermath of the disaster, KCTMO has been further criticised for appealing to the public for donations to support the victims, despite giving no indication that it is donating to them itself.


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