IT performance management

This entry describes performance management in an Information Technology context. See Performance Management for a description of performance management in a more general context.

IT performance management is a term used in the Information Technology (IT) field, and generally refers to the monitoring and measurement of relevant performance metrics to assess the performance of IT resources. It can be used in both a business or IT Management context, and an IT Operations context. Companies who offer IT performance management tools include Xangati, TeamQuest, IBM, CA, BMC, Sightline Systems, SevOne and HP Software Division.

Some of the different types and categories of IT performance management include those related to networks, applications, self-learning, and business transactions.

In a business or IT Management context, IT performance management is concerned with measuring the expenditure of capital and human resources on Information Technology projects. This allows the business to determine how these expenditures improve strategic and operational capabilities of the firm in designing and developing products and services for maximum customer satisfaction, corporate productivity, profitability, and competitiveness. This type of IT Performance Management is usually of interest to executive level IT personnel, all the way up to the Chief Information Officer (CIO), and is related to IT Portfolio Management.

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