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IProvo


iProvo is the name of the Fiber to the Home service in Provo, Utah. Provo's backbone connects homes and businesses throughout the city, as well as municipal buildings, schools, power stations, and traffic signals. Construction began in July 2004 and was completed within two years. With the exception of new subdivisions not included in the original build out contract, the fiber optic backbone is available in all areas of the city. The network's fiber optic equipment is manufactured by World Wide Packets.

iProvo was run as a public-private partnership. The city owned and maintained the fiber optic lines and fiber optic equipment, while private companies provide television, telephone, and Internet services to homes and businesses. The network had two service providers: Mstar and Nuvont Communications/Veracity Communications. In 2008, the network was sold to Broadweave Networks. Provo deemed Veracity in default on its contract to buy the network after its security deposit fell below $1.6 million. It was given to Google in 2013 for their Fiber network by the city council..

In the late 1990s, a community task force was asked to review the work of technical and business consultants and to explore whether or not the city should build a telecommunication system. After several months of study, the committee recommended that the city move forward with the project.

A phased approach was proposed. Phase I would be the construction of three fiber rings throughout the city for internal city purposes. Phase II would be the Fiber to the Home demonstration project area to be launched in one Provo neighborhood. And Phase III would be a city-wide deployment to every resident and business in Provo.

Phase I began in 2001, followed by a successful trial period in Phase II, and a city-wide build out in Phase III. By December, 2006, only five months following completion of construction, 8,400 customers had subscribed to services offered over iProvo. The number of customers reached 10,000 in September, 2007.

At the outset, the recommendations of the community task force contemplated that the city would use what has come to be known as a "retail model." In this model, which is the model used by most municipal utilities across the country, the city delivers services directly to the customer.

But the retail model was challenged by incumbent providers in public settings and at the Utah State Legislature. As a result, iProvo uses what is now known as the "wholesale model." Under this scenario, the city builds the network infrastructure and then opens its network to retailers, who offer services across the network.


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